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Accessibility

AODA – Statement of Commitment to Accessibility 

The Boys and Girls Club of Ottawa is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

The Boys and Girls Club of Ottawa understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization's compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and as an organization, the Boys and Girls Club of Ottawa is committed to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact the Boys & Girls Club of Ottawa.

The Boys and Girls Club of Ottawa will make every effort to provide accessible formats and communication supports in a timely manner, if requested.

Feedback Process 

The Boys & Girls Club of Ottawa’s participants, customers, parents, donors, contractors or other members of the public are encouraged to bring forward complaints, concerns or compliments or suggestions on how we can improve programs, services or their Boys & Girls Club of Ottawa experience.The mission of the Boys and Girls Club of Ottawa (BGCO) is to provide a safe, supportive place where children and youth can experience new opportunities, overcome barriers, build positive relationships and develop confidence and skills for life. Serving our youth members, their families and communities is important to our success as an organization. We are barrier-free in regards to charging no membership fees to our Members and we ensure that our facilities are open to community members as well.

We encourage you to provide feedback in by email, telephone or regular post mail to:

Boys & Girls Club of Ottawa
Attn: Colleen Mooney, Executive Director
2825 Dumaurier Avenue
Ottawa, Ontario K2B 7W3
Email: cmooney@bgcottawa.org
Tel: 613-232-0925 ext. 241

To read our Integrated Accessibility Standards Regulation (IASR) Policies including our Accessible Customer Service Policy please click here

To see our Multi-Year Accessibility Plan click here

To see our 2017 Accessibility Compliance Report please click here

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