Accessibility Policy

AODA – Statement of Commitment to Accessibility

BGC Ottawa is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

BGC Ottawa understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization's compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and as an organization, BGC Ottawa is committed to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact BGC Ottawa.

BGC Ottawa will make every effort to provide accessible formats and communication supports in a timely manner, if requested.

Feedback Process

BGC Ottawa participants, customers, parents, donors, contractors or other members of the public are encouraged to bring forward complaints, concerns or compliments or suggestions on how we can improve programs, services or their BGC Ottawa experience. The mission of BGC Ottawa is to provide a safe, supportive place where children and youth can experience new opportunities, overcome barriers, build positive relationships and develop confidence and skills for life. Serving our youth members, their families and communities is important to our success as an organization. We are barrier-free in regards to charging no membership fees to our Members and we ensure that our facilities are open to community members as well.

We encourage you to provide feedback in by email, telephone or mail.

Click here to read our Integrated Accessibility Standards Regulation (IASR) Policies including our Accessible Customer Service Policy.

Click here to read our Multi-Year Accessibility Plan.

Click here to read our Accessibility Compliance Report.